Free Shipping in New Zealand

We offer free ground shipping for all orders over $900 within New Zealand!

New Zealand orders are sent out locally from Onehunga to ensure the speediest delivery!

Shipping time frames depend on where you are located. Orders are generally processed within 1 business day. If you place an order on Friday it will most likely not be processed until the following Monday. Keep this in mind if you are selecting an express shipping option. We aim to deliver New Zealand orders within 2-6 business days!

The Bidet Shop

How Do I Track My Order?

  • Once the order has been processed and dispatched, the tracking will become active. Your tracking will be emailed to you.
  • Some tracking services can take between 24-48 after the order has been dispatched before the tracking information is updated.
  • If the supplied tracking number does not work 48 hours after you received it or if you have not received your package after the estimated range has passed please contact us

When Do I Get My Shipping Confirmation?

You will receive this as soon as your order has been packed and is ready for dispatch! Timeframe: Orders are usually processed within one business day. Keep in mind if you placed your order on a Friday it may not be processed until the following Monday. Items on Backorder/Pre-Order: If you have ordered a product which is on backorder or pre-order, then your shipping confirmation will be sent once the product is in stock. Please check your order confirmation or the specific product page for details. I haven’t received a shipping confirmation yet: This is most likely for one of the following reasons…
  • The confirmation email may have gone to your spam. Please check your spam/junk folder for an email from The Bidet Shop.
  • Although unlikely, it’s also possible you may have entered in your email address incorrectly. We’re all human and we all make mistakes so if you have not received any order confirmation emails from us please get in touch.
If you have checked all of the above and still don’t have a shipping confirmation please submit a request

How Long Will it Take For My Order to Arrive?

Shipping Method

Total Delivery Time

Australia Post Express

1- 3 business days.

Couriers Please

2 – 6 business days

Aramex

2 – 6 business days

Australia Post eParcel

2 – 6 business days.

*Expect standard deliveries to WA to be between 10-15 business days

My Order Has Not Arrived Yet?

We are sorry to hear that you have not received your order yet.

Please ensure you have checked the following

  • Check the order tracking status.
  • Ask your local Post Office to see if it has been sent there. They don’t always leave a card.
  • Check with neighbouring properties to see if it may have been delivered to the wrong address by accident

On occasions, orders can take much longer than the quoted delivery time frame to arrive.

If you have checked the above and still have not received your order please submit a support request and our team will chase it up for you.

Can’t find your answer in our support centre? Contact us directly.